> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tembo.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Pricing

> Understand Tembo plans, credits, overages, and auto-reload.

Tembo uses subscription plans with credits so you can match usage to your team's needs.

## Plans

* **Free (\$0/month)**: 10 credits per week
* **Pro (\$60/month)**: 100 credits per month, up to 10 users, with overage billing
* **Max (\$200/month)**: 400 credits per month, up to 10 users, with overage billing

Paid plans include overage billing so your work can continue after you use your monthly plan credits. You can set a maximum overage limit to control spend. On Free, sessions pause when credits are exhausted until your weekly refresh, an upgrade, or an additional credit purchase.

## How credits work

Credits are consumed when Tembo analyzes code and creates pull requests.

* **Complex sessions can use more credits**: consumption depends on token usage, which varies by session complexity
* **Simple sessions generally use fewer credits**: straightforward fixes usually consume fewer tokens
* **Included monthly credits expire each billing cycle**
* **Unused included monthly credits do not roll over**

## What consumes credits

Credits are used for:

* Creating pull requests from assigned issues (Linear, Jira, Slack)
* Fixing production errors from Sentry
* Optimizing database queries and indexes
* Processing pull request feedback through the [Feedback Loop](/features/feedback-loop)

## When credits run out

What happens when your balance reaches zero depends on your plan and overage setting:

* **Free**: new sessions are blocked until your weekly credit refresh, an upgrade, or a credit purchase.
* **Pro or Max with overages enabled**: sessions continue and are billed as overage, up to the maximum overage limit you set. Once that limit is reached, new sessions are blocked.
* **Pro or Max with overages disabled**: new sessions are blocked as soon as included credits are exhausted.

When work is blocked, the request is rejected immediately rather than queued. A session already in progress is allowed to finish its current step.

## Usage bursts

Some integrations can create a large batch of work at once — for example, a repository or integration sync, or a token refresh that triggers a backlog of issues. Tembo does not cap or rate-limit how much work an integration enqueues; the batch is processed as worker capacity becomes available, and each resulting session consumes credits when it runs. The same credit and overage limits above apply, so a burst cannot spend beyond your included credits plus your overage limit. To absorb large bursts without interruption, enable overages with an appropriate limit, or use [auto-reload](#auto-reload).

## Credit refunds

You may receive automatic refunds in some cases:

* **Failed sessions**: if Tembo cannot complete a session because of an internal error
* **Duplicate issues**: if the same issue is queued more than once
* **Invalid inputs**: if a session fails due to missing access or configuration problems

## Usage and monitoring

You can track credit usage in the [Billing dashboard](https://app.tembo.io/settings/billing).

## Buying additional credits

* **Free plan**: upgrade to Pro or Max for overages, or buy credit packs
* **Pro and Max**: overage billing is automatic after included credits are used
* **All plans**: credit packs can be purchased from [Billing settings](https://app.tembo.io/settings/billing) and do not expire

To change plans, open [Billing settings](https://app.tembo.io/settings/billing).

## Auto-reload

Auto-reload buys credits when your balance drops below a threshold so sessions can keep running.

### Set up auto-reload

1. Go to [Billing settings](https://app.tembo.io/settings/billing)
2. Add a payment method if needed
3. Configure your threshold, target balance, and monthly limit
4. Turn on auto-reload

### Notes

* You cannot remove a payment method while auto-reload is enabled
* Monthly limits cap automatic purchases
* You can still buy credits manually at any time

## Troubleshooting

**Auto-reload is not running**: confirm your payment method is valid, your balance is below threshold, your monthly limit is not reached, and auto-reload is enabled.

**You cannot remove your payment method**: disable auto-reload first.

**Payment failed**: confirm the card is valid and has available funds.

**Credits did not appear immediately**: billing updates can take a few minutes.

Need help? Contact [hi@tembo.io](mailto:hi@tembo.io).

## Enterprise pricing

If you need custom pricing, reach out to [support@tembo.io](mailto:support@tembo.io) for:

* Custom credit allocations
* Volume pricing
* Dedicated support
* Flexible billing options