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Access Pylon customer accounts, sessions, and support data through MCP.

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Prerequisites

You need access to your Tembo organization and permission to connect the intended Pylon account. Review the provider permissions before granting access to your data.

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Installation

  1. Open Settings → Integrations in Tembo.
  2. Select Pylon and start the installation.
  3. Complete the provider authorization if prompted. Review the requested access and select the intended account or workspace.
  4. Confirm the connection is ready before starting a new session.
The catalog server endpoint is https://mcp.usepylon.com. If authorization requires a pre-registered OAuth client, follow the MCP authentication instructions and register the callback shown in the connection dialog.

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Usage and verification

Start a new session and ask Tembo to read a test support record. Confirm the tools are available and that any returned account data belongs to the account you intended to connect.

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Access and troubleshooting

Start with a non-sensitive record and review proposed changes to customer support data. If the connection remains pending, return to Settings → Integrations and finish authorization. If tools do not appear, confirm the connection was saved and start a new session. See MCP troubleshooting for authentication and connectivity checks.